Frequently Asked Questions
Everything you need to know about your Lovisa shopping experience.
How long does shipping take?
Standard shipping typically takes 3-7 business days, while express shipping arrives within 1-3 business days depending on your location.
What is your return policy?
We offer a 30-day return policy for most items. Please note that for hygiene reasons, earrings and body jewelry cannot be returned unless faulty.
Are your jewelry pieces nickel-free?
Yes, all Lovisa jewelry complies with international nickel-release standards, making them safe for those with nickel sensitivities.
How should I care for my fashion jewelry?
To maintain the shine, avoid contact with water, perfume, and lotions. Store your pieces in a cool, dry place when not in use.
Do you offer international shipping?
Yes, we ship to many countries worldwide. Shipping costs and delivery times will be calculated at checkout based on your destination.
What payment methods do you accept?
We accept all major credit cards, PayPal, and flexible payment options like Afterpay and Klarna in select regions.